Questions
Something not answered here? Write to hello@agency.barecode.co.uk.
What is the rental property register?
A new GOV.UK service, "Register your rental property", where every private landlord in England registers themselves and each property they let. It opens region by region, and each region has a deadline.
Who registers: the landlord or the agent?
The landlord. They sign in to GOV.UK, register, pay the fee and make the declaration. A letting agent can supply some tenancy and safety information through a link GOV.UK sends them, but cannot register for the landlord.
What does it cost the landlord?
GOV.UK charges £65 a year per landlord registration, paid by the landlord on GOV.UK. Landlord Registration Tracker does not take or pass on that payment.
Does Landlord Registration Tracker register landlords for me?
No. It gets every property ready, chases landlords for what is missing in your name, gives each landlord a pack with every answer GOV.UK asks for, and records when they have registered. It never submits anything to the government.
Will it tell me which landlords are compliant?
No. It shows whether each property is ready, missing information, awaiting registration, registered or overdue against what the register asks for. Whether a landlord meets their legal duties is for them, and it never says they are compliant.
How do I get my portfolio in?
Upload the export from your property management system: CSV, TSV or Excel, in whatever layout it produces. You match the columns once, and the importer checks every row before anything is saved.
Do emails go out under our name?
Yes. Each email shows your agency as the sender and replies go to your own address. You can change the wording of every email, set the reminder intervals and quiet hours, and pause anyone.
What do landlords need to do?
Open their link, check the details you hold, fill any gaps, upload their certificates and confirm. When their region opens they register on GOV.UK with their pack, then enter their numbers.
Who can see our data?
Your staff. We process it on your behalf under a data processing agreement and never use it for anything else. If our support team needs to look, they sign in read only, give a reason, and it shows in your activity log.
Where is it hosted?
In the UK.
What happens if we cancel?
Everything keeps working to the end of the period you paid for. Then the account is read only: you can still see and export everything. You can export everything, or delete everything, at any time.
Is there a contract?
No. Pay monthly or yearly and cancel from Billing whenever you like.